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    Customer Service Advisor – Huddersfield - Other

    £17500.00 - £19000.00

    Customer Service Advisor

    Reporting to:    Customer Service Team Leader

    Location:           Huddersfield

    Hours:                Mon to Friday 8:45am – 5:15pm are core hours with requirement to flex into extended hours between 8am and 8pm during busier periods.

     

    Our Client is a highly successful and innovative technology-focused business with offices strategically placed across the UK. They offer huge opportunities to learn new skills in a supportive and creative environment and to make a significant contribution to shaping its future.

    They are a leading technology-based brand with over 10,000 corporate partners and over 3M members across the country.

    The successful candidate will come from a professional setting or a similar background and will have excellent communication skills

     

     

    Duties and Responsibilities:

    • Speaking to customers through multiple channels, including voice, email, web-based and social media
    • To represent all brands within the company Group
    • Being there for the customers, having conversations and offering appropriate solutions
    • Driving revenue through:
      • Identification of cross sell and upgrade opportunities with existing customers
      • Retention of existing customers who wish to end their subscription
    • Maintain and provide comprehensive product information to customers
    • Identify opportunities to turn dissatisfied customers into happy customers
    • Meet all service levels and key performance indicators set out by your manager
    • Obtain and evaluate all relevant information for customer through effective listening and questioning skills
    • Maintain a polite and professional manner in any given situation
    • Going that extra mile to delight customers
    • Handle and resolve customer complaints to a satisfactory conclusion
    • Take ownership of customer contacts
    • Participate in the induction and training of new starters
    • Accurately recording each customer contact on relevant CRM system
    • Take part in team meetings and provide positive solutions and views to group discussions
    • Take responsibility for and proactively progress your own development
    • Meeting and exceeding individual, team and business targets and KPIs
    • Ensure compliance at all times with company information and security policies in line with the ISO 27001 standards and GDPR standard BS10012.


    Key Skills and Abilities:

    • Oral and written communication
    • A professional and flexible approach
    • Managing emotions providing the best available solution to the customer
    • Objection handling
    • Problem solving
    • Driven and positive
    • Ability to multi-task
    • Meeting required targets
    • Confidence, drive and enthusiasm
    • Interpersonal skills
    • Hardworking and personable
    • Flexible in approach to maximise benefits
    • Willingness to learn and develop current skills
    • Live by our Clients values of Vision, Drive, Innovation, Accountability & Collaboration

     

    If you feel you have the right credentials and experience for this role please apply and one of our team will be in touch.

    Request a call back

    Fill in the form with your details and one of our team will give you a callback. Our team are happy to help with any questions or queries you may have, whether it’s about available roles or positions you are looking to fill.

      What Our Clients Say

      “Throughout the recruitment process Sharon kept me fully up to date with the progress of my application. Arranging the interview with the recruiting company and communicating professionally and timely at all stages.

      Sharon supported me and answered any questions I had prior to the interview. Sharon’s support and advice was invaluable and the match between job role and candidate experience and suitability was second to none. I highly recommend this recruitment business for finding the right people for the right roles, I have worked with recruiters previously both as a recruiting manager in business and as a candidate, and Douglas Charles Recruitment stands out as a step ahead of the rest, fantastic service that delivers results! Thankyou.!”

      I truly love my job and your help was a major factor in this life change move for me and I am very grateful to you.

      Kind regards,

      Robert

       

      Robert Guest

      Robert Guest

      Robert Guest
      Customer Service and Retentions Manager - Simply Vehicle Leasing

      Hi, my name is Ronan Cezar.

      I was recently assisted by Douglas Charles team for a job position.

      I was able to get an offer thanks to Mr. David Armitage and Mrs. Sharon Devine.
      David and Sharon were not only supportive, kind and patient, they were the key element to make my new job possible.

      I hope everyone looking for a job could have such an incredible assistance.
      Totally recommended.

      Thanks Sharon and David,

      Yours sincerely,

      Ronan Cezar

      Ronan Cezar

      Ronan Cezar
      International Business Partner - International Business Partner, VIOOH Limited

      Douglas Charles deliver a professional and personalised service, they make you feel comfortable putting your trust in them to find the right fit of candidate for your role.  Sharon our consultant is friendly, approachable, helpful and understanding, she demonstrates professionalism and passion in her work. I appreciate her quick response, efficiency and prompt follow-ups to my requests.  She knows and understands how we work here at Slingsby’s and will not swamp you with CV’s only forwarding those of people likely to be a good fit.

      Thanks for all your help Sharon

      Kind regards,

      Morag J Tearne

      HR, Health & Safety Manager

      Morag Tearne

      Morag Tearne
      Various Office Based Roles - HC Slingsby PLC

      I have used Douglas Charles recruitment for our professional needs.

      They are an amazing agency and they take the time to actually listen and get to know the company and the ethos that they are recruiting for. This is what sets them apart from the rest.

      Barnaby Roe

      Barnaby Roe
      Managing Director - Wakefield Pharmacy

      Sharon and David at Douglas Charles listened and understood my dilemma when I had a problem. Only then did they look for suitable relevant opportunities for me.

      Within two weeks I had two job offers. I would recommend Douglas Charles to anybody who is looking for new staff or a new job.

      Mark Robinson

      Mark Robinson
      - Burrow & Crowe Ltd

      Douglas Charles Recruitment helped me to recruit two superb new people to join my team at Business Coaches Yorkshire Ltd, my Action Coach franchise and I would recommend Douglas Charles to anyone looking for support with recruiting.

      Sharon, my main contact, was amazingly helpful from our first meeting through to checking in after the team members had started to make sure everything was good.

      On our initial call Sharon asked lots of questions to get clarity on the business, the roles I was looking to recruit and what I needed skills and behaviour wise from candidates. She used all of this information gleaned to turn my job description into an effective job advert and tweaked this over a few weeks to ensure the candidates applying matched the profile needed.

      Sharon worked closely with me to accommodate the recruitment process I wanted to use – CV screening, an initial telephone interview by Sharon, a group interview and then 121 interviews with me.

      She easily adjusted her ways of working to meet my needs and in the group interview was an invaluable second pair of eyes and ears – offering sound insight on the candidates and willing to voice her opinion to help me reach a decision on who to invite to the next stage.

      Sharon worked hard to find the right candidates – matching people both on skills and attitude for my requirements. She is highly personable, a great support during the recruitment process and a good judge of character.

      The candidates experience was equally positive – with both of them describing Sharon as incredibly friendly – she quickly put them at ease, was very informative and clear on what to expect and responsive to their queries and questions.

      I would recommend Douglas Charles Recruitment to anyone looking to recruit.

      Jenni Morgan

      Business Growth Specialist

      ActionCOACH UK

      Jenni Morgan

      Jenni Morgan
      Telemarketer - Business Coaches Yorkshire Ltd

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